Product Avatar Image

Birdeye

Show rating breakdown
3,969 reviews
  • 1 profiles
  • 22 categories
Average star rating
4.7
#1 in 31 categories
Grid® leader
Serving customers since
2012
Profile Filters

All Products & Services

Product Avatar Image
Birdeye

3,967 reviews

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Profile Name

Star Rating

3432
459
46
8
22

Birdeye Reviews

Review Filters
Profile Name
Star Rating
3432
459
46
8
22
Samantha M.
SM
Samantha M.
04/13/2026
Validated Reviewer
Verified Current User
Review source: Organic

Simplified Review Process with Customization Perks

I really like the customization features of Birdeye. It's crucial for us that the review requests appear as if they're coming directly from our clients, which helps in client engagement. The ability to tailor these requests uniquely to each client ensures they look authentic and cater to every business's specific needs. Also, the initial setup of Birdeye is incredibly easy, thanks to the awesome support team. They're always quick to respond and assist with any issues we have, which makes managing new client accounts smooth and hassle-free.
Bree M.
BM
Bree M.
Director of Marketing and Community Relations at Marque Urgent Care
04/13/2026
Validated Reviewer
Verified Current User
Review source: Organic

Easy Navigation and a Centralized Dashboard That Streamlines Reviews and Social Posting

I like the easy navigation and the centralized dashboard, which helps make managing online reviews and posting to social media simple and efficient. Streamlined layout saves time and helps ensure we maintain a consistent and professional online presence. Helps me stay organized so I can perform at the highest level.
Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
04/13/2026
Validated Reviewer
Verified Current User
Review source: Organic

Effortless Social Media Management and Review Tracking

Birdeye has lots of amazing features that help to bring everything together in one place for your business. It's easy to use and easy to learn. I specifically love the ease of seeing all of our reviews and social media statistics for our clients all in one place. All of the new AI features are very helpful and make our day to day tasks much easier!

About

Contact

HQ Location:
Palo Alto, CA

Social

@BirdEye_

What is Birdeye?

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Details

Year Founded
2012